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Library Cards & Borrowing Information

Requests

Interlibrary Loan is the process used to obtain materials or photocopies from other libraries when the materials are not available in the Spartanburg County Library system. We do not accept ILL requests for items held by the Spartanburg County Library unless those items have been lost, withdrawn or will not be available for a long period of time due to being sent out for repair. This includes non-circulating reference and genealogical materials held by Spartanburg County Library system. All local and online sources should be checked before requesting Interlibrary Loan.

Any person with a Spartanburg County Library card is eligible to request ILL materials with the exception of the out of county free cards issued to children. The card may not have fees over $10 when making an ILL request and the information on the account needs to be correct. ILL requests will not be made until any problems on the account are corrected. The patron’s library card must be present at check out when ILL materials are picked up. The library card number must be the same number under which the request was placed.

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Procedures

Patrons may have up to 4 active ILL requests at any time. Requests may be placed online, by telephone or in the library at the Reference, Audio-Visual, Children’s or Kennedy Room service desks. We will attempt to borrow any items with the following exceptions: new items published within the past 6 months and entire copies of magazines or periodicals.

Most materials are obtained for free but some libraries will charge a fee for loans and or copies. You will be asked when placing your request what amount you will be willing to pay for the request. If the lending library does charge a fee your account will be billed and the fee must be paid before you use your library card. This applies even if you do not pick up the item once we’ve obtained it for you.

We do not know the exact day that items will arrive. It may take 1-6 weeks depending on the availability and location of the item. We also do not know what the checkout time will be until the item arrives. Lending libraries set the due date.

We will request a renewal from the lending library, but ask that you request the renewal at least 1 week before the due date. You will be contacted once we hear back from the lending library regarding the renewal. Some items will be marked for in-house-use only by the lending library and may not be checked out under any circumstances.

Spartanburg County Libraries’ fine policy applies to ILL materials also. Fees for lost or damaged items will be assessed by the lending library. Spartanburg County Libraries cannot estimate these charges or make any refunds on ILL fees.

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