December 2004
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Business Source |
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To receive notice of new issues of Business Source please send your email address to Jennifer Land at jenniferl@infodepot.org |
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Customer Service |
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What's New @ your library |
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Killer Customer
Care: how to provide five star service that will double and triple your
profits by George W. Colombo 658.812 Colombo |
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Customer Once,
Client Forever: 12 tools for building lifetime business relationships by
Richard Buckingham 658.812 Buckingham |
Our Westside Library is located at
864.574.6815 |
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How to become a
rainmaker: the people who get and keep customers by Jeffery J. Fox
658.8 Fox |
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Customer Service
Nightmares: 100 tales of the worst experiences possible and how they could
have been fixed by Nancy J. Friedman |
Hours of Operation for this location |
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Just Say Yes!:
extreme customer service - How to give it! How to get it! by Philip R.
Nulman 658.812 Nulman |
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Best Practices in
Customer Service by Ron Zemke 658.812 Zemke |
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Super Service:
seven keys to delivering great customer service: even when you don't feel
like it: even when they don't deserve it by Jeff Gee 658.812 Gee |
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Audio-Visual Materials |
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on Cassette |
on Video |
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How to Win
Customers and Keep Them for Life |
How to Deliver Superior Customer Service VIDEO 658.812 How |
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How to Give Exceptional Customer Service CASSETTE 658.812 Ford |
Terrific Telephone Skills VIDEO 658.73 Terrific |
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Free Online Articles |
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"Becoming a Solution to Your Customers Problems" provided by ZeroMillion.com |
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"Providing Quality Customer Service" provided by the National Business Association |
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Other Sites Containing a variety of Online Articles |
Useful Websites |
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Other Books Available @ your library |
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The Culting of
Brands: when customers become true believers by Douglas Atkin
658.8343 Atkin |
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Customer Culture:
how Fed Ex and other great companies put the customer first every day by
Michael D. Basch 658.812 Basch |
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Customers for
Keeps: 8 powerful strategies to turn customers into friends and keep them
forever by Lois K. Geller 658.812 Geller |
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E-service: 24
ways to keep your customers -- when the competition is just a click away
by Ron Zemke and Tom Connellan 658.812 Zemke |
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Loyalty Rules! :
how today's leaders build lasting relationships by Frederick F.
Reichheld 658.812 Reichheld |
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The Service
Profit Chain: how leading companies link profit and growth to loyalty,
satisfaction, and value by James L. Heskett, W. Earl Sasser, Jr. and
Leonard A. Schlesinger 658.8 Heskett |
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These are only
a few of the resources
which contain information on customer service that may be helpful to you.
More items can be found on the shelves around each of the call numbers listed.
Please search our
catalog for item availability or call for assistance.
If items are checked out, it is possible to reserve them in person, over
the phone, or through our online catalog. |
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Spartanburg County Public Libraries |
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525
Oak Grove Road